I have always valued loyalty, in all aspects life and rather naively expect it back. When I don’t get it in return it annoys me.
I bank with Halifax and have my household insurance with them. I have done so for the last four years. Despite the fact I have never claimed on any type of insurance in my life, each year the cost has gone up. I normally just ignore the letter and let it automatically renew. This year I must have been bored and read the letter properly. They were charging me over £300, which I thought was a bit excessive. I went on compare the market to see it I was being overcharged. The quotes that came back where £60. I didn’t hit the roof, I just assumed it was missing some vital bit of info that made mine high. So, I gave them a ring.
I spoke to a nice chap from Admiral insurance and it was right that how much I should have been charged, after a long conversation I ended up £120 and getting my central heating covered, something I didn’t have with Halifax and that was still considerably cheaper. I paid up.
I rang Halifax to cancel and the girl had the cheek to say.
“You have been a customer for four years we would hate to lose you, shall I see if I can do anything about the price?”
I wasn’t very nice to her I pointed out if was such a valued customer why had they tried to conn me with the over inflated policy? I didn’t let her give me a new quote.
What gets my goat is that somewhere somebody has worked out they can make more money by conning lazy people like me into paying higher premiums rather than reward loyal customers and try to keep them.
If I wasn’t so lazy I would switch banks too but I don’t expect the other banks aren’t any better.